Who do I call at the factory about a question only they can answer?
I have seen it here before but can't find it now.
Thanks.
Factory Service Phone # and Contact Person?
That would be Bill at MacGregor 949-642-6830. He knows everything about the boat and does the factory tours. He even had me bring over my boat to the factory to look at a steering problem I had.
BTW, what is a question only the factory could answer? We probably know as much as Roger about the boat by now.
BTW, what is a question only the factory could answer? We probably know as much as Roger about the boat by now.
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PeteC
- First Officer
- Posts: 243
- Joined: Tue Mar 02, 2004 7:06 pm
- Sailboat: MacGregor 26X
- Location: Hampton, VA...2001 Mac 26X, Honda 50
I had asked the question on the trailer forum if anyone knew what grease the factory used in the wheel bearings. I got some useful answers but not a definitive one.
I want to make sure I use something compatible or preferably the exact same thing. Probably not a big deal since I don't recall anyone having problems with this issue.
I want to make sure I use something compatible or preferably the exact same thing. Probably not a big deal since I don't recall anyone having problems with this issue.
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Sloop John B
- Captain
- Posts: 871
- Joined: Sat Jan 03, 2004 2:45 am
- Sailboat: MacGregor 26X
- Location: Florida 'Big Bend'. 02x Yamaha T50
Pete, be careful to select grease that is labeled EP (extreme pressure). If you have the stock buddy bearings, rather than covers, get your eyeballs right down there and pump grease until you see the fitting you are greasing barely twitch outward toward you. Then QUIT. Otherwise, you'll get too much pressure in there. Go to championtrailers.com and read all their stuff.
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mark,97x
grease
O.K. now i am worried, on my 97 trlr i'v just used whatever grease i could find,(wal mart,k mart,northern handyman,etc),and always pumped it in the BB untill was full (thinking to push water out),and to the best of my recall only on second set of bearings,(orig,and may 03) anyway now i will have to check the grease 
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Paul S
- Site Admin
- Posts: 1672
- Joined: Tue Jan 06, 2004 10:50 am
- Sailboat: Other
- Location: Boston, MA
- Contact:
Bill at Macgregor's email (at least it was this last year)- macservice@pacbell.netDLT wrote:Anyone have Bill's email?
Paul
Thanks for the email... Unfortunately, it doesn't work...
I also tried:
macservice@macgregor26.com
service@macgregor26.com
As well as every variation on "Bill Snedeker" @ macgregor26.com that I could think of...
Oh well, I guess I'll just have to break down and call...
I also tried:
macservice@macgregor26.com
service@macgregor26.com
As well as every variation on "Bill Snedeker" @ macgregor26.com that I could think of...
Oh well, I guess I'll just have to break down and call...
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Paul S
- Site Admin
- Posts: 1672
- Joined: Tue Jan 06, 2004 10:50 am
- Sailboat: Other
- Location: Boston, MA
- Contact:
They must change it a lot to avoild being overloaded with email.DLT wrote:Thanks for the email... Unfortunately, it doesn't work...
I also tried:
macservice@macgregor26.com
service@macgregor26.com
As well as every variation on "Bill Snedeker" @ macgregor26.com that I could think of...
Oh well, I guess I'll just have to break down and call...
Calling on the phone is fun.
Bill will not be winning the Mr Conginiality award..that is for sure. I mean..really...why would they actually want to provide quality customer service? Why start now
Paul
On Bill not not winning Mr. conginiality award. He is obviously very busy and some people are long winded. I make my calls to him short and fast and take his answer with a thank you and get off the line.
I was a phone person for many years (the whipping boy) and was an expert at getting people off the line but many people compained. I could spend all day with one or answer 50 calls short and sweet was my reply.
I was a phone person for many years (the whipping boy) and was an expert at getting people off the line but many people compained. I could spend all day with one or answer 50 calls short and sweet was my reply.
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Paul S
- Site Admin
- Posts: 1672
- Joined: Tue Jan 06, 2004 10:50 am
- Sailboat: Other
- Location: Boston, MA
- Contact:
I taked with him 3 times, 2 pre-sale and one post. Certainly seemed short and like I was bothering him.
If he is bothered with people spending $20-$30,000 on his product...he needs to treat them better...maybe get a customer service dept or something.
Having a bad attitude toward potential customers is not good for business IMO. Then again, they probably don't care because they are selling all the boats they are making.
Paul
If he is bothered with people spending $20-$30,000 on his product...he needs to treat them better...maybe get a customer service dept or something.
Having a bad attitude toward potential customers is not good for business IMO. Then again, they probably don't care because they are selling all the boats they are making.
Paul
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Billy
- First Officer
- Posts: 439
- Joined: Tue Jan 06, 2004 3:50 pm
- Location: Dunn NC 2001-26X140 "XX"(DoubleCross)
I have to defend Bill here. I've talked with him a few times (at least 3). I like the conversations with him. All business and straight to the point--no time wasted, I can appreciate that. He honored my boat even though out of warranty and has sold me various parts I have destoried while sailing.
Consider Roger's business model. The factory is for production. The dealers are the retail link to the public. (Most people don't call the Ford factory if they're thinking about buying a car--they talk to a dealer. Usually the same with needed parts.) I have dealt with many manufacturers that simply route you to "your retailer".
I bought from a great dealer, but he is part time and rather a good distance away. Bill, did not seem to mind my calling. Each time I explained my problem in about 1 minute. He made a decision in a matter of seconds. Everybody happy---at least me. I faxed a personal Thank You after receiving parts as scheduled. I wish my employees were as efficent.
A nice, long-winded factory rep could easily add a couple of hundred dollars to the cost of everyone's boat.
Sorry about the rambling, just my $.02. I think it's great we're able to talk with the factory!
Consider Roger's business model. The factory is for production. The dealers are the retail link to the public. (Most people don't call the Ford factory if they're thinking about buying a car--they talk to a dealer. Usually the same with needed parts.) I have dealt with many manufacturers that simply route you to "your retailer".
I bought from a great dealer, but he is part time and rather a good distance away. Bill, did not seem to mind my calling. Each time I explained my problem in about 1 minute. He made a decision in a matter of seconds. Everybody happy---at least me. I faxed a personal Thank You after receiving parts as scheduled. I wish my employees were as efficent.
A nice, long-winded factory rep could easily add a couple of hundred dollars to the cost of everyone's boat.
Sorry about the rambling, just my $.02. I think it's great we're able to talk with the factory!