MacGregorSailors.com

Has anyone had luck getting in touch with BWYachts lately? I've been trying to follow up on an outstanding order (almost 3 months) for a couple weeks. No one answers the phone and I'm getting no response to emails sent to orders@bwyachts.com. Hope everything is ok with Todd and company.

Try "accessories AT bwyachts.com"

Russ wrote: ↑Wed Jun 29, 2022 6:03 am Try "accessories AT bwyachts.com"

+1

I just heard from "Todd" at that email 3 weeks ago.

I emailed Todd at BWY Tuesday at accessories@bwyachts.com about a mainsheet traveler I ordered back in October 2021. He got right back to me with a response. He always has in the past.

Contacted him late last night (East Coast time) with a question before placing an order, found the answer this morning and placed the order. Five stars out of five.

I was at their shop in person around Christmas and recall they were going to be doing some extended cruising this year.

I believe I read on their site somewhere they were going on an extended cruise this summer for like 4-6wks there was a mention of getting ur orders in before a certain dead line !

J

Don’t know about them cruising or a vacation holiday but we just ordered a new keel hinge and pin for our Mac26X on-line last week and it arrived to us a couple of days earlier than anticipated.

Yes, BWY has been and is a full place for us.


Best Regards
Over Easy

UPDATE: My parts have shipped!

In the past I've had outstanding service from BWYachts. The past couple of emails I sent to orders@ never got a response. I tried the accessories@ as suggested and Todd replied right away. To boot he admitted he had forgotten to follow up on my order and has shipped it out. I like when someone is able to own up to a mistake and make it right.

BWY is a first-rate outfit.

I bought my boat from them and all their rigging (cruising package) was first rate.

Glad you got a response from Todd. They are a valuable resource to the Mac community and it's nice to hear positive results.

I recall a time not long ago that Todd would chat with me I was out sailing one day, and that he was very generous with his time on many occasions.

I am experiencing the same - emails not answered - and I guess they are dealing with the things that beset almost all family businesses, and that everyone there is stretched a little thin.

Still, as Russ says, a first-rate outfit. With all the challenges, I am just glad they are there.