Finally took delivery last night of our 04 M

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Paul S
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Post by Paul S »

Mark Prouty wrote:
Tom Root wrote:Steve,
Have you contacted the factory, as to how they suggest you can repair this? I think they'd be interested in seeing what you had delivered, and even though you were discounted, I am sure they could be of help to give you the proper guidance.
Tom has a point here. I sure the factory must be interested in customer satisfaction and maintaining a reputable dealer base. I wonder where the gelcoat repair was done. The factory? The spreader bar on the rail, cracks in the hull and chips seem to indicate delivery problems. The spare parts are poor dealer setup.
I called the factory..they were as useful as t!ts on a bull. They didn't to care. Gave him a list of issues...He just said to work it out with the dealer as the agreement was between me and the dealer.

The dealer said the repair and waxing was done at the factory.

Paul
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Tom Root
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Post by Tom Root »

Yeooow!
Well, it is becoming clearer, and clearer, as to your full greif, and all the issues you face! Sorry to hear all of this for sure! I can only hope you can learn to love your Mac as much as we have, and it has not been tainted forever!

Ummmnnn, damn, think I'd be pretty pi$$ myself, well try and be positive, I am sure that's not easy in this case, Uh, might be worth the drive to another dealer out there. Mac dealers tend to have better reputations, at least out here!
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craiglaforce
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Post by craiglaforce »

Wow, I didn't know Stevie Wonder was doing fiberglass repairs these days! If I were in your situation, I would try and get a quote from a local shop to make the repairs and prep work the way you want and then try and get the factory or the dealer to write you a check. I think it would be a lot less hassle for them to just write you a check than to try and effect repairs long distance. This might improve your odds of success. ALthough they may have to send you a pint or so of the proper color gel coat or other repair materials.

I bought my boat used 1 year and the macgregor dealer fixed a few hull dings on the back quarter. Previous owner was apparently still learning how to dock. The repair work was almost perfect. You needed a magnifying glass to see any indication of a repair.

I wouldn't get too upset about the wax. It will come off in a while I would think, but that repair on the bow is terrible.

Oh, I had another idea for getting a wire through the foam.

Maybe roto rooter? But it would no doubt also tear out the existing masthead wiring.
Just a thought. I've never even seen a roto rooter but I assume if they can root out a long drain line then this should be easy for them. hm maybe I would do some checking first to make sure that the aluminum mast would not be otherwised damaged from a spinning rooter thing.
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mike
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Post by mike »

Sheesh, I'm still incensed about this mast-filled-with-foam thing, and it's not even my problem! I mean, what kind of moron would pump the mast full of foam, KNOWING that it's going to cause havoc to the owner who will undoubtedly want to add an anchor light, VHF antenna, etc. MacGregor proudly proclaims on their website that they have thought of this already, and that they include a tube in the mast for running wires... but they don't actually do it! Why not?

It's just plain stupidity... this is something that would have been VERY easy and cheap to deal with at the factory (before the foam was put in), but is going to be extremely difficult to remedy now. While most of the other issues seem to be primarily dealer-related, this one falls squarely on the factory's shoulders... out of curiosity, did you ask the MacGregor people about this when you called them?

Combined with the fact that you explicitly assured that this mast would indeed have the tube... I'd be furious too!

--Mike
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Post by Paul S »

mike wrote: MacGregor proudly proclaims on their website that they have thought of this already, and that they include a tube in the mast for running wires... but they don't actually do it! Why not?
...............

did you ask the MacGregor people about this when you called them?

--Mike
Where is it on their website?? I have not seen it there (what page/url?) .

I did not ask...Only thing I could get out of them was 'contact your dealer'



Paul
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mike
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Post by mike »

Paul S wrote:Where is it on their website?? I have not seen it there (what page/url?) .
http://www.macgregor26.com/comparison_26x_and_26m.htm

The mast is sealed with injected urethane foam, and acts as a powerful buoyancy chamber if the boat is knocked down. The 67 pounds of buoyancy provided by the mast is equivalent in righting power of adding 500 pounds of ballast in the bottom of the hull. This multiplier is the result of having the center of buoyancy of the mast a long way out from the center of buoyancy of the hull.

We have beefed up the chainplates, bow plate and all mast hardware, and the rig looks strong and efficient. The chainplates have a stainless deck plate welded to them. These plates bolt to the deck, reducing the chance of a leak.

A small tube will be cast into the mast flotation foam to allow the future passage of wires to the top of the mast.


Clearly this is a factory issue, and has nothing to do with the dealer. I'd be real curious to know what they say about this!

--Mike
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Post by Paul S »

mike wrote:
Paul S wrote:Where is it on their website?? I have not seen it there (what page/url?) .
http://www.macgregor26.com/comparison_26x_and_26m.htm

The mast is sealed with injected urethane foam, and acts as a powerful buoyancy chamber if the boat is knocked down. The 67 pounds of buoyancy provided by the mast is equivalent in righting power of adding 500 pounds of ballast in the bottom of the hull. This multiplier is the result of having the center of buoyancy of the mast a long way out from the center of buoyancy of the hull.

We have beefed up the chainplates, bow plate and all mast hardware, and the rig looks strong and efficient. The chainplates have a stainless deck plate welded to them. These plates bolt to the deck, reducing the chance of a leak.

A small tube will be cast into the mast flotation foam to allow the future passage of wires to the top of the mast.


Clearly this is a factory issue, and has nothing to do with the dealer. I'd be real curious to know what they say about this!

--Mike
Now that is too funny.
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dclark
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Post by dclark »

Anonymous wrote:
dclark wrote:I don't think the factory waxes or buffs anything.
According to the dealer. They just cleaned the boat. Did not apply wax. Fact still remains that the hull was delivered in less than optimal condition. Whether dealer or factory did it.
FWIW I haven't seen your boat so I can only go from what I read...I think that you are complaigning about what most people would consider picky little things relative to what you bought. You didn't buy a $100K yacht, you bought a Mac and a Mac is what you got. I don't meant this in a negetive way, but honestly, if you are this unhappy at this point, you are going to be real unhappy down the road.
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Chip Hindes
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Post by Chip Hindes »

FWIW concerning wax, I'm about 90% sure Art Reiders (original Havencraft) told me that they did not apply additional wax; that the wax that was used by the factory as a mold release agent was simply buffed out. Regardless of where the wax came from, my boat ('01X picked up in September '00) was pretty much spotless and very nicely buffed out when I picked it up.
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Post by Mark Prouty »

26M boat pics click here
Dave,
Look at the pictures. Things that would be very troubling are:

Foam in the mast - can't run wiring.
Gelcoat repair in the bow.
Wire rubbing on hull.
Cracks in the hull.

I suspect this boat had been purchased before and returned.
Paul S
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Post by Paul S »

dclark wrote:
Anonymous wrote:
dclark wrote:I don't think the factory waxes or buffs anything.
According to the dealer. They just cleaned the boat. Did not apply wax. Fact still remains that the hull was delivered in less than optimal condition. Whether dealer or factory did it.
FWIW I haven't seen your boat so I can only go from what I read...I think that you are complaigning about what most people would consider picky little things relative to what you bought. You didn't buy a $100K yacht, you bought a Mac and a Mac is what you got. I don't meant this in a negetive way, but honestly, if you are this unhappy at this point, you are going to be real unhappy down the road.
Here are some pics of the problems I have: http://home.comcast.net/~testdelete/mac ... index.html

Fact remains that I wanted the boat spotless, accessories installed, pretty damn close to ready to sail. This was made quite clear on several occasions with the dealer.

Like I said before..our old boat, which was a super-cheap boat (sunbird), was delivered more flawless than most cars are. So this is the gold standard to me.

Nowhere did it state in the contract that the boat was going to be delivered with uninstalled accessories, no channel in mast (in contract - clause for channel to be provided), and looking like crap with scratches all over it.

I paid for installed accessories, and insisted on a channel in mast. The dealer knew how picky I was when it came to the gelcoat.

It will work out, I am sure. But I am never going to apologize for having standards. Doesn't matter if I bought a $3,000, $30,000, or $300,000 boat, I would still expect the same level quality and would deal with it with the same intensity.

Paul
Last edited by Paul S on Thu Mar 18, 2004 10:49 am, edited 1 time in total.
Paul S
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Post by Paul S »

Mark Prouty wrote:26M boat pics click here
Dave,
Look at the pictures. Things that would be very troubling are:

Foam in the mast - can't run wiring.
Gelcoat repair in the bow.
Wire rubbing on hull.
Cracks in the hull.

I suspect this boat had been purchased before and returned.
Nope. Just standard Mac quality from what I have read here. Built in Jan 04 - no chance anyone else owned it. Newest boat dealer had at the time

Paul
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Post by Paul S »

Chip Hindes wrote:FWIW concerning wax, I'm about 90% sure Art Reiders (original Havencraft) told me that they did not apply additional wax; that the wax that was used by the factory as a mold release agent was simply buffed out. Regardless of where the wax came from, my boat ('01X picked up in September '00) was pretty much spotless and very nicely buffed out when I picked it up.
That may be the case (release wax). But damn..How drunk were they when they buffed it out? LOL. Damn.

Paul
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mike
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Post by mike »

Paul,

With the mast wiring channel both being explicitly spelled out in the contract, and advertised as a feature on MacGregor's website, I can't imagine them not making good on that... they can probably include a replacement mast with the next shipment to this particular dealer, and swap it out for you.

I still can't believe they foamed the whole mast like that!

--Mike
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Steve K
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Post by Steve K »

No...... if it was release wax, it wouldn't be all over the ballast valve.
I smell a dead fish here.

The gelcoat problems can be solved, but that crack really bugs me. Where, exactly, is it. It looks superficial (not structural). But still, to crack the gelcoat that way, this boat has taken a pretty good blow in that part of the hull, or it is a natural stress point in the design.

I helped a dealer show one of these M boats, early last year(as in boat show). I think it was actually hull #2, but not positive. I have to say, this boat was very nice, both in fit and finish. I've seen both X and M boats lined up in MacGregor's parking lot. I always look these boats over, when I'm there and in general, production quality has looked pretty good.
I've never seen a new boat with the wax residue all over it, like that and I've seen a couple Mac hulls right after they were popped out of the mold. Perhaps they were buffed out before I saw them, but I'm talking bare hulls on the production line. They both looked beautiful. I could have used them for a shaving mirror. :wink:

I would have bought your boat, but I would have either made sure I got a deep discount, or made sure the dealer would fix the problems. This must be in writing, of course. (and perhaps you've done this, if so great, but if not, don't worry too much)

I would say (and this is pure speculation) that the problems with your boat were caused, either in shipping or by a lot boy who isn't very good at moving a trailer around the dealer's lot (bump, ding, oops). I think an attempt to buff the entire boat has been made (and I say attempt, because whoever did it had no idea what they were doing). This is evident by the swirl marks you mention. I don't think they regularly do this at the factory, but not sure. However, a buff job at the factory would be done by a detail man, who knows what he's doing, ergo no swirl marks. Why was the boat, being brand new, buffed out? Well, one reason I can think of is that a nearby building was painted, while the boat was sitting outside. Overspray from careless painters settled on the boat and had to be removed. (see any specks of paint anywhere? is that wax residue in the nonskid areas of the boat, or overspray?)

If you get to the point where you are actually repairing these problems yourself, do read my article on gelcoat repair in the featured articles section. Also feel free to e-mail me directly. I can give you some tips on the proper equipment and methods for buffing gelcoat and cleaning that wax residue out of the non-skid areas. A big mistake I've seen, even dealers make it to try to buff out a boat while it's sitting out in the sun. You'll get swirl marks every time.

Anyway.... this and more...... let me know if you need some help.
SK
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